TERMS & CONDITIONS
These are the terms and conditions that will apply when you reserve a room or pay for a service using our website. You will be asked to confirm your acceptance of these terms and conditions.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
To reserve your room please follow the instructions on the website, as applicable.
You must be at least 18 years old to make a reservation. See section about “Occupancy” below for details of permitted guests under your booking.
You will need to provide your credit or debit card details to secure your reservation through PayPal.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section on “Cancellation”, below.
For bookings of 10 or more rooms email our Central Reservations firstname.lastname@example.org.
Room rates may be different for group bookings depending on the number of rooms booked.
When you make a reservation request, we’ll give you a total price for the rooms and number of nights you’ve requested. The price you pay is the price quoted to you at the time you make your reservation and includes breakfast. Other meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same.
The maximum room occupancy is two adults or I adult and 2 children under the age of 16. Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must always stay at the lodge. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and request valid photographic proof of identity and age compliance with these terms. Occupancy is not transferable.
Accessibility & Special Requests
All rooms can be accessed by wheelchair but check with reservation team for specific requirements. Although we try to accommodate special requests, all rooms are subject to availability.
Paying for your room
If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.
Payment may be made by cash (with proof of identification) or visa card at reception, or online through Pay Pal in US Dollars or Pound Sterling. The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards.
Rooms may be paid for by business cheque, however, Hill Springs must receive all business cheques at least two weeks before the arrival date.
You have the right to cancel and get full refund by giving 24 hours’ notice and the same applies if you shorten your stay. If you paid by card, payment will be refunded to the same card within 2 weeks.
After the free cancellation period lapses, the lodge has the right to retain the cost of one day/night including any associated meals or additional extras. Such cancellation charge is to compensate the lodge for the late cancellation and is not for any service.
You can amend a booking outside of the cancellation period without incurring a charge if new booking is within 6 months.